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Admin please help
  • HeavenlyHoovesHeavenlyHooves
    I merged my Heavenlyhooves 1,2 accounts several months ago. At that time I canceled the premium upgrade for my HeavenlyHooves2 account. Something happened and it didn't cancel. I just noticed I've been paying for 2 premium upgrades for the same account. What if anything can we do about this? Please let me know.
  • LallyhopLallyhop
    For something like that you should probably go ahead and PM Ammit so she can get it sorted out for you.
    ISO any and all Silver Pocket Watches!

    God grant me the hbs to buy the ponies I need,
    The fortitude to resist the shiny ones I truly don't,
    And the wisdom to know there will always be more next time.
  • SandycreekFarmSandycreekFarm
    I suggest that you visit PayPal and cancel the payment for the second account there as well as here in game. The fact that you have merged that account and canceled the second upgrade will only register in-game, not at PayPal.

    It would help, probably if you remember the date in the month when that account's fee was withdrawn.
    De gustibus non disputandum. "There's no arguing about tastes."

    SandyCreek Farm: ID# 441
    also playing H&J1 as SandyCreek Acres: ID# 137592
    Thanked by 2ConfluenceFarms Lallyhop
  • ConfluenceFarmsConfluenceFarms
    I absolutely agree with SandyCreek. I will let Ammit know about it, but if you need to stop payments from Paypal to H&J, it is Paypal you need to talk to.
    image
  • HeavenlyHoovesHeavenlyHooves
    I did cancel through paypal both times and again yesterday. Just wanted to ask admin what can be done about the 3-4 months of double bills.
  • ConfluenceFarmsConfluenceFarms
    Ammit is out of town for the next week, so it may be a while before you hear back. I think it would help if you would PM her next week and ask.
    image
  • HeavenlyHoovesHeavenlyHooves
    Ok how do I PM admin?
  • ConfluenceFarmsConfluenceFarms
    Just send a private message to Ammit. Go to your inbox, click Start A New Conversation, and in the recipients line type Ammit. Then type your message in the box, just like you do here on the forum.

    Ammit is her account name. Don't type Admin. Type Ammit.
    image
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